At Cycleranch we just want you to be happy with your shopping experience. We are happy to accept items back, new and unused within 30 days.
You can request a return through the 'My account' area.
Our address is
Cycleranch.com
Unit 13 Wireless Road
Biggin Hill
Kent
TN16 3BW
UK mainland returns
All items must be in a new and unused (resellable) condition, this includes product packaging
When shoes are returned they must be in new & unused condition. Any signs of damage to the sole or shoe from trying on hardwood floors, concrete etc which will scratch the underside of the shoe and prevent us from being able to restock and sell as new. We suggest only trying shoes on carpet so no marks will be applied to the shoes. If shoes do get returned damaged, you will be emailed photos and then you will be given the option for us to send them back to you, or dispose of them.
All items returned must have a covering note so we can find your order.
All items returned will be refund unless otherwise agreed and stated in your covering note.
Foods products must be returned within 14 days of purchase
Intimate items such as clothing must be returned unused for hygiene reasons.
There is no need to contact us before your return unless the item is faulty and may be deemed a warranty issue.
Please state your order number, your order number will be on the invoice that we have emailed to you.
Please pack your return into a mailing bag or box. We will not accept your return if the postage label is attached to the product box/bag where the product box has branding or is aesthetic to the product. Do not add extra tape or write on the product packaging. Ripped product boxes will not be accepted back as a return.
Please note, if we deem your return to be unacceptable, photos will be taken and emailed to you. You have 30 days to reply to us. If no contact is made during 30 days, then you return will be posted back to the address of the original order. The case will then be closed.
Please note that if you return a product as "wrong item received", yet the item returned to us is correct as ordered, and we have issued you with a prepaid label, you will be charged £4.50 to cover the cost of the prepaid label.
All returns (including warranty returns) received to us will be processed within 14 working days.
Exchanges: We cannot exchange any item, we will only refund your order once it has arrived back to us should it pass the return inspection.
International Returns :
Please note, we cannot offer free International returns. International customers will receive a refund of the price of the product only, duties and taxes can be claimed back from your local customs office. We accept no liability for this.
Please ensure to use a tracked service.
Partial Returns & Discounts :
If any discounts were achieved/earned by purchasing a minimum value or quantity of product then we reserve the right to remove discounts upon a partial return.